David A. Hein is a noted author, presenter, trainer on communications skills and the leading automotive consultant in the area of integrated sales and marketing programs. He has presented to groups of dealers, manufacturers and has lead the development of eCommerce sales process for the leading retailers in the industry. As an author, Mr. Hein has written for publications with widespread readership across all functional areas within the automotive marketplace worldwide.

He was also the Founder and former CEO of BDC Management Group; a leading Business Development Recruitment, Training and Services Company servicing the Automotive marketplace and responsible for developing, testing and implementing their unique Business Development and e-commerce strategy. Mr. Hein is one of the automotive industry's foremost experts in providing measurable and sustainable profit growth through Internet, telephone sales and prospecting activities.

His work in dealerships is unsurpassed. Identifying unique needs within each dealership environment, Dave has worked within stores specialized milieu to implement an e-commerce and BDC sales process that is simple to understand, easy to follow and 100% manageable. This approach enables dealerships to reach and exceed appointment ratios of 70%-80%, a huge jump over the national averages.

Prior to founding BDC Management Group, Mr. Hein served as Executive Regional Director for ADP’s Traver Technologies. Recruited from Proquest Co. to spearhead the development of an Internet sales process that would be integrated into a solid BDC environment, Mr. Hein quickly designed and implemented a process that has proven effective for hundreds of dealerships throughout North America.

Prior to joining ADP, Mr. Hein served as Chief Marketing Officer for the Proquest Company (formerly Bell & Howell Publishing Services) e-commerce division, leading the market with products such as MotorcycleWorld.com. Mr. Hein fostered the long-term partnership between Proquest Co. and Looksmart, Yahoo, AltaVista, NBC and eBay to enable simple and fast integration of specific automotive data into the world’s largest online marketplace.

Dave Hein’s e-commerce background extends to the early days of the World Wide Web, when he established Everything Automotive and AuctionAuto.com, the two leading technologies that have spawned the current genre of lead generation and dynamic pricing systems that empower the automotive industry online today. His unique ability to understand the needs of the Industries’retail environment while keeping a perspective on competitive consumer advantage was fostered through his family’s growing dealership organization in Cleveland, Ohio.

With his unmatched experience working in the retail environment, combined with his start-up and enterprise level leadership roles and his consulting and coaching abilities; Mr. Hein is uniquely qualified as a universal professional throughout the Automotive industry. His vision and understanding of the industry at a micro and macro level enable him to provide clever solutions to grow and sustain success for retailers, and large corporations simultaneously.